Munay Botanicals’ extracts are crafted with a deep respect for nature and a commitment to quality. We source rare, wild ingredients directly from the Amazon, using advanced extraction processes that preserve the full spectrum of each plant’s active compounds. This ensures that every drop delivers potent, authentic benefits that elevate your well-being. Our dedication to sustainable practices and holistic health sets us apart from the rest. Discover more about what makes us unique in our Why Are We Different blog.

Placing an order with Munay Botanicals is simple and straightforward. Just visit our website, browse our selection of premium extracts, and add your desired products to the cart. Once you're ready, proceed to checkout, where you can securely enter your shipping and payment details. After confirming your order, you'll receive a confirmation email with all the details. If you need any assistance, our customer service team is here to help every step of the way. [email protected]

We accept PayPal transfers for your convenience. After placing your order, our customer service team will send you a PayPal request for the total amount. Simply follow the instructions in the request to complete your payment securely. If you have any questions or need assistance, feel free to reach out to us.

Yes, we ship to many countries from our Dutch, USA, Ecuador, and Colombian warehouses.

From our Dutch warehouse, we ship to the following countries:

Albania	Cyprus	Hungary	Luxembourg
Andorra	Czech Republic	Iceland	Macedonia
Armenia	Denmark	India	Malta
Australia	Egypt	Indonesia	Moldova
Austria	Estonia	Ireland	Monaco
Belgium	Finland	Isle of Man	Mongolia
Bhutan	France	Italy	Netherlands
Bosnia & Herzegovina	Georgia	Japan	New Zealand
Bulgaria	Germany	Jersey	Norway
Canada	Gibraltar	Kosovo	Portugal
China	Greece	Kuwait	Romania
Croatia	Greenland	Kyrgyzstan	Serbia
Guam	Guernsey	Laos	Slovakia
Holy See (Vatican)	Hong Kong	Latvia	Slovenia
South Africa	South Korea	Spain	Sweden
Switzerland	Taiwan	Thailand	United Kingdom

From our USA warehouse, we ship to customers within the United States.From our Ecuador warehouse, we ship to customers based in Ecuador.For customers in Colombia, we ship from our warehouse in Colombia.

If your country is not listed, unfortunately, we do not offer shipping there at this time. However, we are always looking to expand our distribution. If you're interested in becoming a Munay Botanicals distributor, please reach out to our customer support at [email protected] .

• Within the EU (from Netherlands warehouse): 3-5 working days.
• Rest of the world (from Netherlands warehouse): 2-6 weeks, depending on the postal system.
• USA domestic (from USA warehouse): 3-5 business days (via USPS).
• Ecuador (from Ecuador warehouse): 5 business days (via Servientrega).
• Colombia (from Colombia warehouse): 5 business days (via Servientrega or Interrapidísimo).

Yes, absolutely! Once your package leaves our warehouse, you’ll receive a confirmation email with a tracking code. You can use this code to track your order every step of the way until it reaches you.

Return Policy for Munay Botanicals productsAt Munay Botanicals, we strive to ensure that you are fully satisfied with your purchase. Below is our global return policy for supplements: Return PeriodYou can return any unopened and unused supplements within 14 days of receiving your order for a full refund. We ask that all products are returned in their original packaging and in the same condition in which they were received. Conditions for Returns:

1. Unopened Products:Products must be unopened, unused, and in their original packaging to qualify for a return. For health and safety reasons, we cannot accept returns of supplements that have been opened or used.
2. Return Process:To initiate a return, please contact our customer service team at [email protected] with your order number and details of the product(s) you wish to return. Our team will guide you through the return process.
3. Return Shipping:You are responsible for covering the cost of return shipping unless the product was damaged or incorrect upon arrival. We recommend using a trackable shipping service to ensure the safe return of your product.
4. Refund Process:Once we receive and inspect the returned product, we will process your refund within 14 days. Refunds will be issued to the original payment method. Please note that original shipping charges are non-refundable, except in cases where the product was faulty or incorrect.
5. Damaged or Defective Products:If you receive a damaged or defective product, please notify us within 7 days of delivery. We will arrange for a replacement or provide a full refund, including the cost of return shipping.

Exclusions:

• Opened or used supplements cannot be returned due to health and safety concerns.
• Items purchased during clearance or final sale are not eligible for return unless they are damaged or defective.

If you have any further questions or wish to start a return, please contact our customer service team at [email protected].